1. Terms of use for the Sun Holidays purchase feature
a. The Sun Holidays purchase feature helps you look up information and complete package purchases in a valid manner. Excessive use may result in access or use being denied.
b. You must confirm and ensure that you are of legal age when using the Sun Holidays purchase feature, comply with the Terms of Use set out here, and have full legal capacity to perform acts related to its use.
You accept financial responsibility for all use of the Website and Mobile App by you or any person or entity using your name and account.
You must control use of the Sun Holidays purchase feature under your registered account and ensure that all information provided by you or your family members when using this feature is true and accurate.
By purchasing and using Sun Holidays products, you are deemed to have read, understood and agreed to:
- Sun PhuQuoc Airways' conditions of carriage, ticket and baggage policies for air transport
- The hotel's policy and terms of use for room and related facilities
- Sun World's terms and rules for use of recreation and entertainment services in the combo
The terms and conditions of each service provider apply accordingly when you use the services.
2. Sun Holidays package booking rules
a. You may purchase a Sun Holidays package for up to 9 guests (excluding infants) per transaction.
Adults: 12 years or older as of the departure date of the first flight.
Children: 2 to under 12 years as of the departure date of the first flight.
Infants: 14 days to under 2 years.
The number of infants is limited per flight.
b. If your flight lands before 05:00, hotel service is counted from the day before landing.
If your flight lands after 05:00, hotel service is counted from the landing date.
Hotel check-in times depend on each hotel's policy and are indicated during the Sun Holidays purchase process.
c. Sun Holidays package prices on the Website and Mobile App apply only to purchases on this Website and Mobile App and depend on flight and hotel availability.
d. Your Sun Holidays package is not confirmed until payment is successful.
e. A Sun Holidays confirmation letter will be sent to the email you registered during purchase after successful payment.
If you do not receive the confirmation within 30 minutes, please contact Sun Holidays immediately at 19001969@sungroup.com.vn or 0877369719 for assistance.
3. Price and fee rules
a. Total payment includes:
- Flights
- Hotel service
- Sun World admission and use of services at Sun World (as per combo)
- Taxes and passenger fees payable on the full package
b. Some airport taxes may not be included where authorities require collection at the airport.
c. Depending on each hotel’s policy, you may have to pay additional charges such as utilities, local phone, etc. directly to the hotel.
d. Sun Holidays is not responsible for fees arising from your card issuer’s policy when you pay for services. Please check with your card issuer for details.
e. Sun Holidays reserves the right to change these terms and conditions at any time without prior notice. Price excludes:
- Passport fees
- Visa
- Travel insurance
- Personal expenses
- Transport to the airport
- Tips, porterage and other personal services unless otherwise stated
4. Payment card verification
Sun Holidays may require card verification for certain transactions.
If your transaction requires verification, you will be notified by email or at the airport.
You must present:
- Payment card
- Sun Holidays confirmation letter
- Passport or ID
when requested. If card verification cannot be completed, service may be refused.
5. Changes, refunds and cancellation
From 8 March 2026 until further notice, all Sun Holidays packages are non-changeable, non-refundable and non-cancellable at the customer's request in any form after purchase and successful payment.
Please check itinerary, services and applicable conditions carefully before confirming payment.
If operational changes occur, including but not limited to flights not operating as scheduled or not authorised to carry, Sun Holidays may adjust or cancel the package and will apply appropriate support measures on a case-by-case basis.
Sun Holidays reserves the right to amend, supplement or change this policy from time to time and will announce on official channels when changes occur (if any).
6. Contact for support
For support regarding your Sun Holidays package, please follow the instructions in the service confirmation letter or contact Sun Holidays using the details in the confirmation email.
For issues directly related to hotel service during your stay, you may contact the hotel provider using the details in the Sun Holidays confirmation letter.
7. Important notes
You must not:
- Make fake bookings
- Use false information
- Use the service for commercial purposes
- Commit illegal acts
Sun Holidays may refuse to provide service if a breach is found.
8. Personal data
Collection, processing and storage of personal information comply with Sun Holidays’ Privacy Policy and Vietnamese law.
